FAQ

Frequently Asked Questions (FAQ)

- Ordering

Q: Do I need an account to place an order?
A: No, you can check out as a guest. But creating an account allows you to track your orders, save shipping info, and view order history.

Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible at info@primofightweareurope.com. If your order hasn’t shipped yet, we’ll do our best to update or cancel it.

- Shipping

Q: How long does shipping take?
A: It depends on your location. Most orders within the EU arrive in 2–5 business days. For more details, visit our DELIVERY TO BELOW COUNTRIES page.

Q: How can I track my order?
A: You’ll receive a tracking number via email, what you can insert there: https://www.dpd.com/hu/en/tracking/

- Products

Q: How do I know what size to order?
A: Check the size guard into the product page. If you're unsure, feel free to email us – we’re happy to help.

Q: Are your products authentic?
A: Absolutely. We are official resellers of premium combat sports brands such as Twins Special, Fairtex, Primo and Opro.

- Returns & Payments

Q: Can I return or exchange an item?
A: Yes, within 14 days. See our Returns Policy for full details.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and Bank transfer.  See our Payment Information page for more.

- Other

Q: I haven't received my order – what should I do?
A: Contact us at info@primofightweareurope.com with your order number. We'll help you right away.

Q: Do you ship outside the EU?
A: No, we are shipping only EU countries.